!!Alert this is a comment directed ONLY at the Subway in the Pilot Travel Center at 1100 MLK blvd in West Memphis. I happen to like the rest of my Subway's here in the mid south but I would like to alert folks to some shady dealings that isn't distinctive to just Subway but that if you walk off before doing the math might cost you!!
Anyway on my way back from running a few errands for the boss I was a little hungry now it was like 3:50 and today is pizza day so I wasn't going to be starving long but I've been pecking all day and my stomach was grumbling. So on my way back from west Memphis I decided to stop at the Subway housed in a Pilot that is like the stop before it's straight highway to the bridge. Now as I said in the alert I love me some Subway, there is one right around the corner from me on Austin Peay that I go to all the time. And because I go to subway all the time I know what my usual subway meal costs(a $5 foot long oven roasted chicken sandwich with my preferred fixins) it's usually between $6.89-7.15 depending on the state and sales tax. I know this I had my local owners either a 5 and 2/3 ones or a 10 and know that I getting change back. I also know that if a sandwich is a $5 foot long than the 6 inch version is 3.75, no it's not exactly half but so what they are charging me a 1.25 not to make them slice the bread in half and potentially waste supplies. I can feel that MOST nights, again this was pizza night and I would be getting pizza in like 3 hours plus, I also know how much my cookies cost. Yup that's right I get a 5 dollar foot long and some cookies every time I hit subway. Do you know how much 3 cookies(two macadamia nut 1 chocolate chip, you know just in case we EVER bump into each other at a subway and you want to have the perfect ice breaker, just sayin) cost?
$1.39, always $1.39 the sales tax may differ but that part is steady so I know that if I order a 6 inch sub for $3.75 and 3 cookies for $1.39 then my initial ticket before tax should be $5.14, I mean that's pretty basic math right there. No we haven't gotten to the tax yet but for the basics that's less then 6 bucks. And PRIOR to the payment for my foot the server was great, she tried to upsell me to the 5 dollar, didn't want it, offered me double meat(nope costs too much for what I was getting), Offered me bacon(I have been eating healthier so bacon not made from turkey tends to skip my food now), asked me the bread I preferred and my cheese double toasted it like I liked. So up to the payment phase we was cool, we was buddies and then she told me my bill $6.55, 0_o.
Now yes in my head I am adding it up because I was handing her 6 bucks quick cause I was like yeah this should be less than 6. I didn't cause a scene though I mean I'll get the receipt and can go ahead and see where the error was. So I look 6" 4.50, 3 cookies 1.39. whoops here's our problem. "Hey you charged me 4.50 for my 6 inch it's supposed to be 3.75" her response "yeah the sandwich costs 4.50 thats why I was trying to get you to buy the foot long". Me" yeah um no on the sign this sandwich is 3.75 see right there", she proceeds to point to the sandwich NEXT to mine that says 4.50(mine was the only sandiwich on that particular advertisement that was 3.50 so it isn't like I could get confused). "see look mine is supposed to be 3.75". Then(and I really love this move) a coworker of hers walks up and says "yeah but you have tax"
"okay I feel the tax but the tax will not change the INITIAL price of the sandwich"(and her next response tells me A they pull this gag all the time and B she thought I was slow)
"yeah but you know there is double tax"
"Even if there is double tax it doesn't change the PRE TAX RECEIPT PRICE of the sandwich"
Okay now that tweedle dee and tweedle dum realize you ain gonna get me to walk away without returning the difference for the price of my sandwich they call the manager. She looks breaks out a calculater hands me my 86 cents and I roll out the door(after picking up a bottled water from pilot proper).
I know what they expected to happen in this situation:I pay, I get my change I walk off and I don't look at my receipt. Maybe because there are at a truck stop they figure they won't see folks that often and they can get away with pulling that. I live across the bridge I make this trek all the time, I have EATEN at this subway before. And like I said subway isn't the only place that tries to pull that, I've had folks at Taco Bell try to overcharge me for a burrito, I've had folks at Mickey D's hand me a medium soda when I paid for a large. Some folks try to get over, as they are standing right in front of you preparing it at subway RARELY do you get the USUAL food abuse that we all hear horror stories about(and that if you know the employees they will admit to some of them), but USUALLY it is directed at bad customers. But then there are also bad employees and that's what I ran into. It may have been slightly less than a solid dollar but I counted up how much my meal was supposed to be, less the 8 bucks since the bottle water at pilot is a little higher than the circle K near my house(1.29 vs .75 at circle k).
It's one of those bang bang situations you know how we all check our bags before we leave the drive through and our receipts before we drive off, yeah this little "tricks" catch the folks who don't do that. And by giving me some BS story about TWO taxes(yeah um the sales tax is at the bottom NOT added in to the price of the sandwich and then taxed again), which would sound very official especially in this age of HATING TAXES they probably got plenty of folks to walk out there grumbling about the government bleeding them to death NOW by double taxing their food. Thing is I can read, and I can add(and do some quick subtraction on the fly, I knew there was a .75 discrepancy in the price of my sandwich) so blowing smoke up my crack isn't going to work. I didn't go off on them, no need it was like .75 cents hell with the extra like 9 cents for the tax I paid on it I still couldn't buy that bottle water(unless I was at circle k near the house) so why blow up. No matter what they were trying to pull a customer dispute about their receipt REQUIRES them to call the manager. I could talk to her, unless she plans to remove that sign then my sandwich is LISTED where all can see for $3.75, if you don't give it to me for 3.75 that's false advertisement and really lose customer goodwill for less than a dollar? What sense does that make? Though to be fair after hearing frick and frack try to convince me that my math was off I don't care how hungry I am I'll drive to the subway near my house or to one of the other MILLION and a HALF subways on the way home from where I am before I will ever eat at that one again. I'm just saying of all the BAD CUSTOMERS I see out there to try and flim flam a decent customer who just wanted to make sure he wasn't over charged nah I'm good your sandwiches are okay but your customer service is severely lacking
